Applies to each and every site/cabin booked, whether part of a group or not.
Fees: Deposits paid by direct debit or credit card will not incur any cancellation fees, if cancellation of the reservation/booking occurs and the deposit is able to refunded as per our policies set out below. For deposits paid by cheque or money order and where a refund is applicable, cancellations will incur a $20 administration fee.
Off Peak Periods: For cancellations occurring more than 3 days prior to arrival, a full refund of any deposit paid less any administration fees (if applicable)
For cancellations occurring 3 days or less to arrival, NO REFUND of any deposit(s) paid.
Peak and/or Shoulder periods (all other times of the year) and for bookings wholly or partially within these periods: Cancellations notified more than 31 days of commencement of booking, a full refund of any deposit less administration fee, if applicable.
Cancellations notified 15 to 30 days from commencement of booking, a full refund of any deposit paid, less administration fee, if applicable, PROVIDED the period cancelled can be re let in its entirety, otherwise NO REFUND.
This provision means that if you cancel a booking, then that booking has to be let for the whole term of your original booking to another, single, client and not multiple clients/reservations over that cancelled period.
This provision also means that deposits may be held for some time until a booking can be secured to enable a refund.
Cancellations notified 14 days or less to the commencement of a booking, NO REFUND of any deposit paid.
Shortening of Bookings during Peak of Shoulder periods: For bookings wholly or partially within peak or shoulder periods, and where a client still intends to stay at BIG4 BENDIGO Ascot Holiday Park, but shortens the period of their booking, 14 days of less to the commencement of their booking, PROVIDED those days excluded from their initial booking are able to be re let in their entirety (see definition of entirety above), the client shall be entitled to a full refund of fees relevant to those excluded days, OTHERWISE the client shall be required to pay for the whole period of the original booking.
At any time of the year: No refunds for late arrivals or early departures. Late arrivals will be expected to pay for the entire period of the stay booked unless other arrangements have been made, in writing/email, with park management.
No rain checks
No refunds for inclement or overly hot weather or weather conditions not to your liking
No refunds for persons requested to leave the park by park management or an employee acting under their direction or an agent acting at their request.